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Service Agreement
 

Blessed Living Cleaning Solutions

Service Agreement
 

1. Scope of Work

Services will be performed based on the agreed-upon checklist or description provided prior to service.

Items outside the agreed scope are not included unless discussed and approved.
 

2. Access to Property

Client agrees to provide safe and timely access to the property.

Failure to provide access will result in a lockout fee.
 

3. Condition-Based Adjustments

Pricing is based on expected conditions.

If the property requires additional time due to:

  • Heavy buildup

  • Excess clutter

  • Unusual conditions

We may:

  • Adjust pricing

  • Adjust scope

  • Reschedule if necessary
     

4. Supplies & Equipment

We provide all standard cleaning supplies and equipment unless otherwise requested.

We use eco-friendly, non-toxic products whenever possible.
 

5. Satisfaction Guarantee

Client agrees to complete a walkthrough (if available) at the end of service.

Any concerns must be reported at that time so they can be corrected immediately.

We do not guarantee return visits for issues reported after departure.
 

6. Payment Terms

Payment is due upon completion unless otherwise agreed.

Accepted methods include:

  • Card payments via Stripe

  • Other approved payment methods
     

7. Cancellations

  • 48-hour notice required

  • Late cancellations will incur a fee unless otherwise determined by management
     

8. Breakage & Damage Policy

We take great care in your home.

If damage occurs:

  • Must be reported to Blessed Living LLC management before the completion of the post-service walkthrough

  • We will evaluate and determine appropriate resolution
     

9. Limitations of Service

We do not:

  • Move heavy furniture (unless agreed)

  • Handle hazardous materials

  • Guarantee removal of permanent stains, mold, or damage

  • For the safety of our team and clients, the following are outside the scope of standard cleaning services:

  • Hazardous or Biohazard Materials

  • Bodily fluids beyond minor household cleaning (including blood, urine, feces, or vomit)

  • Biohazardous waste or contamination

  • Drug-related materials (including needles or unknown substances)

  • Severe Infestations

  • Active infestations of insects (roaches, bed bugs, fleas, etc.)

  • Rodent infestations or significant droppings

  • Mold, Air Quality & Environmental Concerns

  • Widespread mold or mildew requiring remediation

  • Strong or hazardous airborne conditions

  • Structural, Damage, or Restoration Conditions

  • Fire, smoke, or water damage

  • Hoarding-level or extreme cleaning situations

  • Post-construction debris or hazardous materials (unless previously agreed)

  • Repairs & Permanent Conditions
    Cleaning does not include repair or restoration. We cannot guarantee the removal or correction of:

  • Permanent stains or deep-set discoloration

  • Worn, aged, or damaged surfaces (wood, tile, fixtures, etc.)

  • Broken, loose, or deteriorating grout or caulking

  • Scratches, burns, or other surface damage

If Conditions Fall Outside Scope

  • If any of the above conditions are discovered during service:

  • The cleaning may be paused or discontinued for safety reasons

  • You will be notified promptly

  • Payment will be due for work completed up to that point

  • Rescheduling or referral to a specialized service may be recommended

Respectful & Safe Work Environment

  • We are committed to maintaining a professional, respectful, and safe environment for both our clients and our team.

  • Service may be paused or discontinued if:

  • Safety concerns arise

  • Conditions differ significantly from what was communicated

  • The work environment prevents completion of the service

  • Inappropriate or disrespectful behavior occurs

  • If a service is interrupted, we will communicate clearly and professionally, and billing will reflect work completed.

 Resolution Policy

  • If you have any concerns, please let us know during the final walkthrough before our team leaves.

  • We will make every reasonable effort to correct any missed items within the agreed scope at that time.

  • Once the team has left the property, the service is considered complete.

Important Note

  • Results may vary depending on the condition, age, and maintenance history of the property.

10. Safety & Right to Refuse Service

We reserve the right to refuse service if conditions are unsafe or unsanitary beyond normal cleaning scope.
 

11. Pets

Clients must secure aggressive pets.

We are not responsible for pets escaping if not properly secured.
 

12. Agreement Acknowledgment

By booking services, the client acknowledges and agrees to this Service Agreement.

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